General terms and conditions
This is a translation of the French original. In case of discrepancy, the French version prevails.
The contractual terms below govern the legal relationship between you and Bocus Taxi by Frossard Transports, based in Bourg-Saint-Pierre.
They apply to package trips and to individual or group services.
1. Confirmation of offer:
On receipt of your acceptance of our offer by email, text message or WhatsApp, we will send you a confirmation. Exact times and travel documents will reach you about one week before departure (where possible). New customers may be asked for a deposit of up to 100% of the price of the service.
2. Insurance:
A – Cancellation and repatriation insurance:
Insurance covering cancellation and repatriation costs is mandatory. If you are not covered for such risks, you can take out a policy through our agency.
B – Third-party liability:
Our passengers are covered by our liability insurance while the vehicle is in operation. We accept no liability beyond this.
C – Luggage and valuables:
Please note that each participant is responsible for their personal belongings. We accept no liability for damage to, loss or theft of luggage, valuables, jewellery, passports or any other item. You may take out personal insurance or purchase a policy through our agency.
3. Cancellation by the traveller:
Any cancellation by the customer must be notified to us as soon as possible. Cancellation automatically incurs fees unless it is notified at least 25 days before departure.
If we receive the cancellation less than 25 days before departure, the following fees will be charged:
• 25 to 15 days before departure: 30% of the total invoice amount
• 14 to 10 days before departure: 50% of the total invoice amount
• 9 to 3 days before departure: 80% of the total invoice amount
• 2 days before departure or no-show: 100% of the total invoice amount
• Additional services such as shows, events, etc. are charged at 100% once the booking is confirmed.
4. Cancellation by Bocus Taxi by Frossard Transports:
A – Our trips require a minimum of 15 participants. If this number is not reached, we reserve the right to cancel the trip no later than 10 days before departure for trips of 1 to 3 days, and 20 days before departure for trips of 4 days or more.
B – If exceptional circumstances beyond our control (for example natural disaster, strike, political upheaval, mechanical breakdown) prevent us from guaranteeing the smooth running of the trip and the safety of participants, we reserve the right to cancel the trip. We will inform you as early as possible.
In both cases, all amounts already paid will be refunded in full.
5. Vehicles provided:
A – On certain dates our own vehicles may not be sufficient. In that case, we reserve the right to use vehicles from companies we work with. Equivalent services will be provided.
B – Our offer includes the time needed for normal cleaning (vacuuming, cleaning windows, emptying bins, exterior wash). If the vehicle is left in a very dirty condition, a surcharge based on the actual time spent restoring it will be invoiced. Any damage found on the vehicle will be invoiced to the customer.
C – For various reasons, including administrative ones, the transport of animals is strictly prohibited.
6. LEnTR / OTR / Safety
A – Bocus Taxi by Frossard Transports is a transport company holding the professional licence issued by the Federal Office of Transport, certifying access to the profession.
B – The Ordinance on working and rest times of professional drivers (OTR 1) sets the maximum daily driving time at 9 hours. A 45-minute break must be taken after 4 h 30 of driving at the latest. In every 24-hour period, the driver must have a daily rest of at least 11 consecutive hours.
C – Seat belts must be worn in the vehicles. Children who require a suitable restraint system must be provided with one by the person requesting the offer.
7. Identity documents:
For trips abroad, each traveller must carry a valid passport or identity card.